Careers

Duties and Responsibilities:

• Quote import leads and overseas agents; assist the Sales department with needed import rates and technical support
• Strong and prompt communication with customers and overseas agents; collect from clients the needed import documents (3299, Supplemental declaration, EPA, DOT, (2)POA, DGD, Authorization Form & sample forms); check for EPA exemptions for non-compliant vehicles (racing, show & personal)
• Create the import files in CFR Classic TMS system, track shipments, arrival notices and invoice customers
• ISF / AMS Filing
• Resolving carrier/agent manifest errors
• Handling exam containers (emailing/calling exam facilities, arranging pick-ups, paying invoices, expediting exams by speaking to Customs or CES managers, dispatching, checking availability)
• Manage the Insurance process (issue insurance policy, collect necessary documents, photos, managing claims)
• Mitigation letters to Customs for penalties
• Monthly closing files and review of P&Ls with the manager
• Strong desire to continuously improve the import process, communication with customers and vendors; implement policies and procedures that will make the import process more efficient and increase the customer satisfaction.

MANAGEMENT/LEADING PEOPLE RESPONSIBILITIES

• Labor planning and recruitment to ensure adequately staffed operation in accordance with company goals
• Responsible for interviewing, selecting, orienting, delegating, training employees, and following up on work results
• Responsible for coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results and providing feedback
• Setting SMART goals and objectives, analyzing and identifying opportunities, implementing processes to drive improvements, and monitoring progress and supervising performance
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Duties and Responsibilities:

• AMS and ISF processes
• Entering data into our system for documentation
  in a timely and accurate manner
• Processing of import shipments, document
  preparation, ISF filings for customs, etc.
• Able to retain and apply information about CBP
  rules/regulations
• Shipment tracing
• Excellent customer service (updating clients via
  email/phone and answering any questions in a timely manner)
• Enter costs into files and system
  Prepare entry packages for customs clearance
• Acts as a liaison with other departments and
  outside agencies
• Approve and pay invoices from vendors in a
  timely manner
• Quoting and billing
  Heavy phones and emails

Other Duties
Please note this job description is not designed to cover or contain a
comprehensive listing of all activities, duties, or responsibilities that are
required of the employee for this job. Duties, responsibilities and activities
may change at any time with or without notice.

• Knowledge, Skills, and
  Education
• Minimum of high school diploma, Bachelor’s
• Degree preferred
• Working knowledge with Microsoft Office Suite
• Customs brokerage experience a plus
• Excellent customer service skills and time
  management
• Effective oral and written communication skills
  with excellent interpersonal skills
• Excellent research and follow-up skills
  Managing processes, analyzing info, and problem
  solving skills
• Professionalism and organization
• 50+ WPM
• Ability to create and respond to emails in a
  coherent manner

Work Environment/Equipment Used

This job operates in a professional office
environment as well as a warehouse environment, in which adhering to safety rules is a must. This role uses standard office equipment such as computers,
laptops, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, type and move around the facilities. Employee must be able lift, carry, push, pull, grasp, hold, twisting, turning, sit, stand, and bend. This job would require the ability to lift files/boxes, and open filing cabinets. Must be able to lift 20 pounds.

CFR Classic, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Essential Functions about this position are, but not limited to:

Duties and Responsibilities:
• Responsible for making bookings with the carriers, accurately entering the data in LS and sending the new bookings to CFR Fremont and OEM logistics teams;
• In charge of submitting accurate and timely documentation to carriers: preliminary IMOs (where applicable), Bill of Lading instructions, Bill of Lading proofreading and request any needed BL revisions; obtaining carrier telex releases.
• In charge of confirming with carriers the sailing of containers and updating Logisuite with any changes in sailing
• Responsible for accurate data input for documentation (HBL & MBL) and accordingly revise the documents if any changes in shipping occur.
• Correct AES filing with US Customs in accordance with US Customs regulation; accordingly revise the AES records if any changes in shipping occur.
• Proof carrier BLs/ invoices for any rate errors in accordance with the SOP provided, approve carrier invoices, enter the costs in LS and email the rated BLs/ invoices to accounting for payment.
• Responsible for gathering and emailing prealert documents for the sailed containers within 2-3 days from sailing; double-check shipment documents and prealert information in order to ensure no prealert errors.
• In charge of closing the files on a monthly basis by the 7th business day of the following month according to the SOP provided.
• Responsible for gathering and providing the ocean carrier BLs requested
• Assist CFR Fremont team in addressing operational issues with the carriers (increasing or decreasing bookings, solving issues with ingating containers at the terminal, issues with hazmat approval)
• Assist in answering emails from carriers in regards to bookings
• Daily KPI reporting
• Maintain Google Spreadsheet daily
• Thoroughly follow up by email or by phone with carriers on getting issues resolved, follow up on paperwork or corrections

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, and Education
• Minimum of high school diploma
• Working knowledge with Microsoft Office Suite, excellent grammar
• Effective oral and written communication skills with excellent interpersonal skills
• Excellent research and follow-up skills
• Managing processes, analyzing info, and problem solving skills
• Professionalism and organization
• Positive attitude
• 45+WPM Typing Speed

Supervisory Responsibility
• This position does not have supervisory responsibilities

Work Environment
• This job operates in a professional office environment (in which adhering to safety rules is a must). This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

CFR Classic LLC., provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Duties and Responsibilities:
Arranging, handling and managing FCL/ RORO shipments for an assigned client base and/or 1-time clients – act as liaison between Agent, Shippers, Consignee, and Co-loaders. Must be able to coherently answer emails and interact via phone with customers and other office staff.
• Quote clients, create shipping instructions, issue insurance certificates and invoice customers/ agents
• Arranging pickup and delivery orders for FCL/ RORO cargo
• Prepare cargo and make it ready to ship (RTS) in compliance for export and internal standards (SOPs); responsible for accurate data input in Logisuite
• Carrier bookings, rail billing and HAZ declarations if needed. Good knowledge of shipper lanes and requirements at destination
• Create load plans in Logisuite and arrange drayage
• Share warehouse receipt and photos with agent and/or Customers
• Approve invoices for payment (OFR, on-carriage, towing, inland, dray, etc.)
• In charge of title ocean clearance, AES filing, Incoterms/ carnets
• In charge of preparing and sending documentation to the carriers (BL instructions, cleared titles, etc.), confirm sailing
• In charge of receiving master B/Ls from the carriers once cargo has sailed (proof read and make corrections as needed)
• Update clients, pre-alert manifest and pre-advise to agent if applicable
• Mailing original documents to designated party if applicable
• Place shipments on hold with carrier/ agent for non-payment and follow up on releases
• Responsible for file closing as well as file and customer profitability
• Keep a KPI Sheet (Key Performance Indicator)
• Other tasks as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Education
• Minimum of high school diploma
• Working knowledge of Microsoft Office Suite
• Strong phone, written and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Excellent research and follow-up, problem-solving skills
• Excellent customer service skills
• Positive attitude
• Any other language is a plus

Supervisory Responsibility
• This position does not have supervisory responsibilities

Work Environment
• This job operates in a professional office environment as well as a warehouse environment (in which adhering to safety rules is a must). This role uses standard office equipment such as computers, laptops, phones, photocopiers, filing cabinets and fax machines.

Duties and Responsibilities:

• Provide excellent customer service to new and recurrent customers
• Daily updates to all active client orders
• Inform clients of factors such as shipping options, timeline, or regulations affecting shipments
• Quote and invoice clients
• Create shipping instructions for new orders
• Arrange LCL, FCL, RORO shipments
• Create pickup and delivery orders for vehicles and general cargo
• Check status of pick-up and delivery orders
• Prepare files to ensure vehicles are compliant for export
• Ensure that all shipments processed are ready to ship and ready for document processing
• Act as liaison between Agent, Shippers, Consignee and Co-loaders
• Heavy emails and heavy phones
• Properly identify and handle hazardous shipments
• Update multiple spreadsheets with key performance indicators

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, and Education

• Bachelor’s degree preferred (not required)
• Background in Logistics/Freight Forward preferred (not required)
• Computer Savvy, working knowledge with Microsoft Office Suite (basic Excel)
• Effective oral and written communication skills with excellent interpersonal skills
• Excellent research, follow-up skills, organization skills, and attention to detail
• Ability to respond to emails in a coherent manner
• Ability to problem solve and remain professional at all times
• Attention to details in a faced paced work environment.
• Type 40 – 50 WPM
• Must speak English

Work Environment

This job operates in a professional office environment as well as a warehouse environment (in which adhering to safety rules is a must). This role uses standard office equipment such as computers, laptops, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, stand on stool as necessary. Must be able to lift 20 pounds.

CFR Classic, LLC. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.